Payment Policy

Effective Date: January 8, 2025

At Fitztop, we aim to provide a seamless and secure shopping experience for all our customers. Our Payment Policy outlines the available payment methods, billing procedures, and any important information regarding transactions when shopping on our website. We prioritize your security, convenience, and satisfaction to ensure your beauty essentials are delivered without hassle.

  1. Accepted Payment Methods
    We accept a variety of payment methods to accommodate different preferences. All payments are processed through secure gateways to guarantee your privacy and security. The following payment methods are accepted on our website:
    1.1 Credit Cards: We accept major credit cards including Visa, MasterCard, American Express, and Discover.
    1.2 Debit Cards: Debit cards with Visa or MasterCard logos are also accepted.
    1.3 PayPal: Customers who prefer using PayPal for secure online payments can choose this option during checkout.
    1.4 Gift Cards: Fitztop accepts Fitztop Gift Cards for purchases. You can redeem them at checkout to pay for all or part of your order.
    1.5 Other Payment Methods: We may offer additional payment methods such as Apple Pay and Google Pay depending on availability. Please check our checkout page for more options.

  2. Currency
    All transactions on Fitztop are processed in USD (United States Dollars). For international customers, your bank may charge additional fees for currency conversion, which are not controlled by Fitztop. Please be aware of this when making purchases.

  3. Order Processing & Authorization
    Once you place an order on our website, we will verify your payment information to ensure that the transaction is authorized. Your order will not be processed or shipped until the payment has been successfully authorized and cleared by your payment provider. If there are any issues with payment authorization, we will notify you via email to resolve the issue before proceeding with the order.

  4. Payment Security
    We prioritize your privacy and security. Fitztop uses industry-standard encryption methods to protect your sensitive information during checkout. We utilize SSL (Secure Socket Layer) technology to ensure that all transactions are securely processed. Additionally, we do not store your full payment details, such as credit card numbers, on our servers. Your payment information is only used for the specific transaction and is handled through trusted third-party payment processors.

  5. Payment Failures
    In the event that a payment fails or is declined by your bank, we will notify you immediately via email. If payment issues persist, we may contact you for further verification. Fitztop reserves the right to cancel or delay any orders with failed payments until the issue is resolved. Please ensure your payment details are accurate to avoid delays.

  6. Taxes
    Sales tax will be applied to orders where required by law. The applicable sales tax rate will be calculated based on the shipping address provided at checkout. Fitztop is required to collect sales tax in certain states within the United States. International customers may also be subject to import duties or taxes, which are not included in the purchase price. These fees are the responsibility of the customer.

  7. Refunds & Cancellations
    We understand that sometimes orders need to be modified or canceled. If you wish to cancel or request a refund, please refer to our Return & Refund Policy. Refunds will be processed to the original payment method, and the time it takes to receive a refund depends on your payment provider. Refunds for orders canceled before shipment will be issued promptly, while refunds for returned items may take 5–10 business days to process after we receive the returned product.

  8. Pre-Orders and Backorders
    For pre-ordered or backordered items, payment will be processed at the time of purchase. These items may have different delivery timelines, which will be clearly indicated at checkout. If your order includes both in-stock and pre-order/backordered items, we may ship your in-stock items separately to ensure faster delivery. You will only be charged for the pre-order/backorder once the item is ready for shipment.

  9. Price Accuracy & Errors
    Although we strive to ensure that all prices on Fitztop are accurate, errors may occasionally occur. In the case of a pricing error, we reserve the right to cancel or adjust your order accordingly. If this happens, we will notify you immediately and offer a full refund or give you the option to proceed with the corrected price. By using our website, you agree to this policy.

  10. Payment Confirmation
    Once your payment has been successfully processed, you will receive an order confirmation email that includes details about your purchase. This email serves as proof of purchase and includes information on your order number, billing details, and the items you purchased. It’s important to keep this confirmation email for your records.

  11. Subscriptions & Recurring Payments
    If you subscribe to any subscription-based services or recurring products on Fitztop, your payment will be automatically charged according to the subscription terms. You will be notified of any upcoming charges, and you can cancel your subscription at any time through your account settings or by contacting our customer service team.

  12. Changes to Payment Policy
    We may update or modify this Payment Policy at any time. Any changes will be posted on this page, with the effective date updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.

  13. Customer Support
    If you have any questions or concerns about our Payment Policy, or need assistance with your order, please don’t hesitate to contact us. Our customer service team is available to help you with any inquiries regarding payment processing, refunds, or order-related issues.

  • Phone: (406) 277-4122
  • Email: Info@fitztop.com
  • Address: 7742 Us 89 Hwy, Belt, Montana (MT), 59412

At Fitztop, we are dedicated to ensuring that your shopping experience is secure, hassle-free, and enjoyable. Thank you for choosing us for all your beauty essentials.