Shipping Policy

Effective Date: January 8, 2025

At Fitztop, we are committed to delivering the best shopping experience by providing reliable, fast, and secure shipping for all our customers. This Shipping Policy outlines the shipping methods, delivery timelines, costs, and other important information related to the shipping process when you shop with us. Whether you’re purchasing skincare, makeup, or beauty tools, we ensure a smooth delivery process so that you can enjoy your products in no time.

  1. Shipping Methods
    We offer multiple shipping methods to cater to your needs. Our shipping options are designed to provide flexibility, ensuring you can choose the delivery service that best fits your requirements.
    1.1 Standard Shipping: This is the most affordable shipping option. Orders shipped using Standard Shipping typically arrive within 5–7 business days after dispatch, depending on the destination.
    1.2 Expedited Shipping: For quicker delivery, we offer Expedited Shipping, which typically takes 2–3 business days from the time of dispatch. This option is perfect for customers who need their products faster.
    1.3 International Shipping: We offer international shipping to various countries around the world. Delivery times for international orders range between 7 to 14 business days, depending on the destination country and any customs delays. International shipments may be subject to additional customs fees or taxes, which are the responsibility of the customer.

  2. Shipping Costs
    Shipping costs are calculated based on the weight, size, and destination of your order. The shipping fee will be displayed during checkout before you complete your purchase. We also offer free shipping promotions for orders above a specific amount, which will be clearly communicated during checkout.
    Please note that additional charges may apply for international shipping or if your order contains products that require special handling or packaging.

  3. Order Processing Time
    Once you place your order, we strive to process it as quickly as possible. Our typical order processing time is 1–2 business days. Orders placed on weekends or public holidays may experience slightly longer processing times. Upon dispatch, you will receive an email notification with tracking details so you can monitor your order’s journey.

  4. Delivery Timeframes
    The delivery time for your order depends on the shipping method selected and your location. The following are the estimated delivery timeframes:

  • Standard Shipping: 5–7 business days (within the U.S.)
  • Expedited Shipping: 2–3 business days (within the U.S.)
  • International Shipping: 7–14 business days (depending on country and customs processing time)

Please keep in mind that these timeframes are estimates, and delivery may occasionally be delayed due to unforeseen circumstances such as weather conditions, holidays, or customs processing.

  1. Tracking Your Order
    Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track the status of your shipment through the carrier’s website. Should you encounter any issues with tracking or delivery, please contact our customer service team for assistance.

  2. Shipping Restrictions
    Currently, Fitztop ships to addresses within the United States and select international locations. If you live in a region that is not yet serviced by us, please check back soon as we are constantly expanding our shipping options. Some products may have restrictions depending on their size, weight, or your country’s import regulations.

  3. Shipping Delays & Issues
    While we aim to ensure that all orders are shipped promptly, delays may occur during busy seasons, holidays, or due to external factors like adverse weather. If your order does not arrive within the estimated delivery time, please contact our customer service team, and we will help track your package.
    If your order is lost or damaged in transit, please reach out to us immediately so we can resolve the issue. We offer solutions such as replacements or refunds for damaged or lost orders, as stated in our Return & Refund Policy.

  4. Customs & Import Duties
    For international orders, please be aware that Fitztop is not responsible for any customs duties, taxes, or fees incurred during transit. These charges are the responsibility of the customer and vary depending on the country’s regulations. We recommend checking with your local customs office to understand any potential charges before placing your order.

  5. Return & Exchange Policy
    If for any reason you are not satisfied with your purchase, Fitztop offers a 30-day return policy on most products. To be eligible for a return or exchange, items must be unused, in their original packaging, and returned within 30 days of receipt. Please refer to our Return & Exchange Policy for full details on how to initiate a return or exchange.

  6. Changes to Shipping Policy
    We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, along with the effective date. We encourage customers to review this policy periodically to stay updated on any modifications or updates.

  7. Customer Support
    If you have any questions or concerns regarding our Shipping Policy, or need assistance with your order, please don’t hesitate to contact our customer support team. We are here to provide you with the best possible service.

  • Phone: (406) 277-4122
  • Email: Info@fitztop.com
  • Address: 7742 Us 89 Hwy, Belt, Montana (MT), 59412

We are dedicated to ensuring that your shopping experience with Fitztop is seamless, reliable, and enjoyable. Thank you for choosing us for all your beauty essentials!